Andrew is a MRICS qualified commercial property manager, who joined us in 2024 as our Head of Property Management. Andrew has extensive experience managing properties, with his former employers being Carter Towler, Workman & MAPP. In his previous roles, Andrew had the responsibility of overseeing the instructions of important clients ranging from PropCo’s to Intuitional Investors & Pension Funds, as well as high net worth individuals throughout the UK. Andrew has the knowledge and experience to build a team to provide a first class property management service to our client’s and their occupiers and understands a client’s needs when transitioning in or out, an asset or a portfolio. Andrew understands the complexities of service charge budgeting and reconciliations, and will be a great resource to all of our clients moving forward. Out side of work you will find Andrew playing cricket for Todmorden CC 1st XI where he was skipper for 10 years or he would be spending time with his wife and two small childre

John has been with the firm for over 20 years and a Director for 10 years. During this time he has worked closely with our property management clients believing in a ‘hands on’ approach to help get the most out of their property investments in an ever changing market.

Mike has been employed in Property Management & Facilities since 1988.  Mike has worked as a Facilities Manager delivering a full range of services for the Health & Safety Executive at their NW offices and for an industrial landlord managing a large portfolio in Trafford Park. For the last six years Mike has worked on a varied portfolio including, large residential, retail, industrial & city centre office accommodation.

Nicola has been employed in the property industry since 2004 and heads up the Property Finance Team at Roger Hannah. During this time, Nicola has worked in the accounts environment for a collection of clients with different structures, from large corporate bodies to individuals, together with a variety of properties such as shopping centres and Industrial units, to offices and residential flats. Nicola’s experience includes monthly client reporting, CIS and VAT returns, resolution of complex queries and calculating a daily priced index fund.

I have worked in the Property Industry for 15 years – mainly covering multi let Offices & Industrial estates in the North West region. Starting at Regus as a Receptionist and working my way up to a Management position, including 5 years at Bizspace. Over these years I have gained experience in Property Management & Tenant liaison.  I strongly believe in an open and honest relationship with Landlords, Tenants and Contractors to ensure transparency and a smooth customer journey. After recently joining Roger Hannah in July 2023 as Facilities & Business Manager, I am excited for this next step in my career and how my skills and experience will assist the Property Management Team moving forward.         

Kat has worked in the property industry for 12 years and has experience with both residential and commercial property management.  In 2015 she received her NFoPP Technical Award in Residential Letting and Property Management Level 3. Since joining Roger Hannah in 2016, she has received further qualifications including the Institution of Occupational Safety & Health (IOSH) and PRINCE2 Foundation in Project Management.  Kat is the Facilities Manager for the South Manchester portfolio and her role involves regular site visits, ensuring sites are compliant with health & safety, managing service contracts, utility management and maintenance.

With almost 6 years’ experience working in the Property industry, Robyn has worked her way up from Office Assistant to Property Management Agent.  Robyn has overseen the lettings of our Managed Property portfolio and deals with our Commercial properties across the North West. Her role involves taking on a premises once vacant, ensuring the necessary works are completed to be in a position to market and then also sourcing the new tenant. This allows her to deal with the entire process from start to finish.

Joe joined Roger Hannah in August 2022, having graduated from Sheffield Hallam University with BSc (Hons) in Real Estate. Having gained experience in ‘all things commercial’, Joe will be assisting the management team in overseeing key client assets. Joe is now working towards completing his APC to become a member of the Royal Institution of Chartered Surveyors.

Cerrie joined the team in 2019 and has worked within the property industry for 5 years covering residential and commercial tenancy management.  A part of Cerrie’s current role involves dealing with residential lettings, working closely with external agencies to source ideal tenants for vacant properties and ensuring our tenants settle into their new homes successfully. Prior to starting with us, Cerrie worked in the social housing sector of a local authority where she managed new and existing tenants.

Mia has worked in the property industry since 2019 and has dealt with a range of residential and commercial properties. As a highly motivated individual with a Master’s Degree in Law and fluency in multiple languages, Mia brings a unique perspective to the dynamic field of Property Finance. Mia has developed the skills needed to successfully navigate the complexities of client accounting and is dedicated to delivering excellent results.

Natasha has a wealth of knowledge in sales and purchase ledger, more specifically in Construction, Outdoor Advertising, Manufacturing / Import / Logistics / Sales-(Grocery) having worked on projects such as the calculations on plastics tax and identifying cost savings and efficiencies/streamlining processes within her previous roles. 

I have worked for over 30 years in various accounting roles with experience within the finance, manufacturing and property/construction sectors. Since 2011, I have worked as a Client Accountant in the Property Management Departments of both national and regional Chartered Surveyors.  My responsibilities involve administering the financial side of the properties under management including raising charges on tenants accounts, paying rental income over to our clients and being their first point of contact should they have any queries.

Lynn has worked as a Credit Manager since 1996 for both in house Landlords and Managing Agents in the Property Management Industry, dealing with commercial and residential rent collections on behalf of a wide range of clients from Blue Chip corporations to independent family run businesses. Lynn covers a multitude of Credit Control Facilities which include, Enforcement Agent Collection, Solicitor and County Court Action keeping abreast of changes on legislation such as CRAR.  Lynn has been very successful in the collection of commercial and residential rents during challenging times for Landlords, regularly collecting over £2M a month.

Michelle has over 25 years’ experience within Credit Control & Debt Collection in various industry sectors. Starting in a temporary position then progressing through the years which included a period of over 7 years as a Credit Manager in the Property sector. This is where she dealt with a mixture of Commercial & Residential tenants, with assets of more than 500M. Michelle has also spent several years in a senior role with one of the UK’s leading Barristers Chambers. Her proven track record in collections speaks volumes consistently achieving targets & bringing in numerous bad debt payments using various methods showing she is tenacious & determined with a willingness to succeed. She has experience in implementing & developing new systems & processes & building successful teams. She has a strong focus on developing relationships with clients & her colleagues.

Lee has a wealth and breadth of knowledge having over 30 years’ experience in end to end accounts payable, across a variety of sectors including building, retail, manufacturing and financial services. Originally from London, Lee has been in Manchester for over 10 years.

Dawn has worked in Property Management for 15 years starting out dealing with tenant queries, at No 1 Deansgate and Beetham Tower, Manchester. Dawn joined Roger Hannah in 2019 and works closely with the property managers, clients and tenants providing complete administration and proactive support whilst being the focal point for all tenant reported defects the may occur across the manged portfolio along with ensuring all jobs are completed in line with the agreed service level agreements.

Yvonne Lau